A guide to sucessful business writing offers a ten-step way to improve communications describing how to organize material, construct clear sentences, choose the right tone, and edit and refine writing.You just received a letter from a customer whoa#39;s angry that his snowblower didna#39;t work when he tried clearing a 2-foot snowfall ... He wants the company to pay for the $800 snowblower repair, although the warranty expired three months ago.
|Title||:||10 Steps to Successful Business Writing|
|Author||:||Jack E. Appleman|
|Publisher||:||American Society for Training and Development - 2008-01|