Ensure your success on the ITIL Foundation exam with these 100 exam questions with detailed rationale and BONUS sample exam. Each and every question closely resemble the types and format of questions you will experience on your exam. This representative sample of questions covers definitions and terms, process activities and relationships, key concepts and questions from other topics that you will see on your exam.A. B. C. D. Process, technology, service Program, Project and Personnel Organization, Business, Customer Baseline, benchmark, audit The three types of metrics are technology (the underlying components), process (the service management processes that support the ... the processes of: ac Service Catalog Management ac Service Level Management ac Supplier Management ac Availability Managementanbsp;...
|Title||:||100 ITIL Foundation Exam Questions|
|Publisher||:||Brady Orand - 2011-09-01|