Todayas customers are demanding service that is faster, better, and more personalized than ever before. How can organizations ensure that they are prepared to meet that challenge? The latest addition to the best-selling Knock Your Socks Off ServiceAr series, 101 Activities for Delivering Knock Your Socks Off Service provides readers with the practical tools and cost-effective training required to help meet their customersa needs. Taking the unique position of seeing things from the customeras perspective, this collection of fun and enlightening exercises teaches customer service managers and employees valuable ways to help their organizations provide world-class service, and helps them create an action plan for improvement. Written in the same accessible and humorous style that made Delivering Knock Your Socks Off Service so popular, this companion guide covers such topics as: ac how to say no ac empathy vs. sympathy ac service recovery ac listening ac email ac telephone skills ac customers from hell ac winning words and soothing phrases ac anticipting customer needs ac building reliability ac customer feedback ac keeping a stress log ac and more These simple but effective activities take only minutes, but deliver truly powerful, lasting results.When customers are sold a product or service, then are referred to related offerings that might complement their first ... the slower-than-expected download speeds hea#39;s been experiencing for the videos and games he regularly accesses onlineanbsp;...
|Title||:||101 Activities for Delivering Knock Your Socks Off Service|
|Author||:||Performance Research Associates|
|Publisher||:||AMACOM Div American Mgmt Assn - 2009-06-17|