Offers easy tactics, technical tips, and methods for measuring customer satisifaction, taken from qInc.q and qInc. Technologyq magazinesThe customer may not want to seem like a complainer, or may view the error as too small to report. ... the employee suggestion contest, and a continuous- improvement orientation, backed up by profit sharing, produces committed workers.
|Title||:||301 Great Customer Service Ideas from America's Most Innovative Small Companies|
|Publisher||:||Incorporated Pub - 1997|