Increase the creativity and skill level of customer service representatives, demonstrate what excellent customer service is, provide insights and practice to improve customer service, develop your own organization's bank of customer service learning situations.As for the aquot;big sigh, aquot; those negative audible noises are the first step toward poor customer service. A BIG SMILE would have ... She is also the spokesperson in the Telephone Doctor* video-based-training programs. Nancy has authored four anbsp;...
|Title||:||50 Activities for Achieving Excellent Customer Service|
|Author||:||Darryl S. Doane, Rose D. Sloat|
|Publisher||:||Human Resource Development - 2003-01-01|