A Practical Guide to Business Process Re-engineering

A Practical Guide to Business Process Re-engineering

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Most managers will by now have some understanding of Business Process Re-Engineering and the immense benefits it is capable of bringing. Here at last is a detailed guide to realizing those benefits. The authors begin with a warning to think carefully about whether the BPR approach is suitable for your particular organization. They go on to show how it can be planned and implemented in a systematic way. With the aid of examples and illustrations they take the reader through the various stages involved, introducing both the principles and the techniques that apply. Finally they explain how to ensure sustained improvement by managing the changes achieved.DATA FLOW DIAGRAMS Having agreed on the process environment diagram, the team should then produce a ... Step 1 : The Customer Services Department receives an order from a customer, records this, and sends it to the Sales andanbsp;...

Title:A Practical Guide to Business Process Re-engineering
Author:Mike Robson, Philip Ullah
Publisher:Gower Publishing, Ltd. - 1996-01-01


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