In this book, an entrepreneur and CEO of a major technology company shares original service concepts that will enable any company to keep customers coming back. ac Includes case studies and vivid, firsthand experiences and anecdotes ac Presents chapters modularly organized into subtopics for easy readingRestoring Service Excellence in the Age of the Customer Raul Pupo. would be if it took this ... The art involves the proper wording of survey questions to ensure they are not confusing, ambiguous, vague, biased, or leading. What we want toanbsp;...
|Title||:||America's Service Meltdown: Restoring Service Excellence in the Age of the Customer|
|Publisher||:||ABC-CLIO - 2010-06-16|