IKEA did that well, although its senior country and regional managers often were Swedish or familiar with the Swedish language. ... (critical data at various levels of detail in ready-to-use form, such as written or online manuals or video presentations). ... A box at another level might include detailed instructions on how to service clients outside business hours or how to set up a store- maintenance program.
|Title||:||Annual Editions: Entrepreneurship 02/03|
|Publisher||:||McGraw-Hill College - 2002-01-01|