Incorporating HC 765-i-vii, session 2012-13. Report published as Volume 1 (ISBN 9780215057440); additional written evidence is contained in Volume 3, available on the Committee website at www.parliament.uk/transcomContinental Airlines would have ended its BelfastaNew York service, had the Chancellor not intervened in 2011 to permit special low APD rates for long haul services from ... Assuring an excellent passenger experience needs both investment in facilities and a focus on customer service from airport staff. ... While airports work to drive improvements, the Government and its agencies also have a key role.
|Author||:||Great Britain: Parliament: House of Commons: Transport Committee|
|Publisher||:||Stationery Office - 2013-06-03|