Be Your Customer's Hero

Be Your Customer's Hero

4.11 - 1251 ratings - Source

On the front lines of customer service, every day presents new and unexpected challengesa€”and even the most dedicated employees can be caught unprepared. They need confidence. They need training. They need help. Be Your Customer's Hero answers the call. The book provides customer-facing professionals with short, simple, actionable advice designed to transform them into heroes in the eyes of the customers they serve. Quick chapters show readers how to: Achieve the mindset required for Hero-Class servicea„c Understand the customer's expectationsa€”and exceed them Develop powerful communication skills Avoid the seven triggers guaranteed to set customers off Handle difficult and even irrational customers with ease Become an indispensable part of any frontline team Armed with the tools and techniques in this book, readers will start each workday knowing they can conquer whatever problem comes their way.Real-World Tips aamp; Techniques for the Service Front Lines Adam Toporek ... On the other hand, if a customer sits down at a fine dining restaurant and a waiter does not appear within the first minute, the customer will not think twice about it.

Title:Be Your Customer's Hero
Author:Adam Toporek
Publisher:AMACOM Div American Mgmt Assn - 2015-04-22


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