Benchmarking for Best Practice uses up-to-the-minute case-studies of individual companies and industry-wide quality schemes to show how and why implementation has succeeded. For any practitioner wanting to establish best practice in a wide variety of business areas, this book makes essential reading. It is also an ideal textbook on the applications of TQM since it describes concepts, covers definitions and illustrates the applications with first-hand examples. Professor Mohamed Zairi is an international expert and leading figure in the field of benchmarking. His pioneering work in this area led to the implementation of sixty comprehensive benchmarking projects in companies worldwide. He has written several books on this subject including 'Practical Benchmarking' in 1992.satisfaction for best practice The customer is always right Harry Gordon Selfridge (1857a1947) If you mean to profit, learn to please Charles ... Research has demonstrated the importance of the delivery of a service/ product being sold.
|Title||:||Benchmarking for Best Practice|
|Publisher||:||Routledge - 2010-02-17|