Benefits and Beyond: A Comprehensive and Strategic Approach to Retirement, Health Care, and More provides readers with a variety of interdisciplinary principles and tools, including labor economics, human resources strategy, tax policy, metrics, and actuarial science. Rather than training students in the details of current benefits offerings, this text prepares students to deal with the future evolution of benefit designs and policy. Numerous cases, examples, and exercises engage readers and help them master the content.First he wants to create a customer service index in order to measure the perceptions of service by his customers, and commits to improve the index by 20 percent each year. He has identified the drivers of good customer service as low prices, anbsp;...
|Title||:||Benefits and Beyond: A Comprehensive and Strategic Approach to Retirement, Health Care, and More|
|Author||:||Thomas E. Murphy|
|Publisher||:||SAGE Publications - 2009-01-21|