BPM Excellence in Practice 2009

BPM Excellence in Practice 2009

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The companies whose case studies are featured in this book have proven excellence in their creative and successful deployment of advanced workflow process and business process management concepts. The positive impact to their corporations includes increased revenues, more productive and satisfied employees, product enhancements, better customer service and quality improvements.The Customer Portal is integrated with the MIS database, CRM, website and the payment gateway, thereby providing a ... manual intervention This system has helped to reduce the time per executive, per branch of between 1-2 hours daily, anbsp;...

Title:BPM Excellence in Practice 2009
Author:Layna Fischer
Publisher:Future Strategies Inc. - 2009-09


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