Bridges to the Customeras Heart successfully captures the essence of what it takes to be customer-centric. The to-do-list approach reduces complex concepts to ideas that you can use right on a Monday morning to deliver superior service to the customer in whatever business situation you find yourself. After reading every Bridge you feel like jumping right into the service arena as a genuine apostle of service excellence to do whatever it takes to satisfy the customer. Bridges speaks directly to senior management, frontline people, and the owner manager alike, challenging orthodoxy, business as usual, and mediocrity wherever they raise their ugly heads.Contrast Samsung with Nigerian companies that go about making noises at every turn and declaring how great they are. The banks ... In the 2009 edition of Bridges we asked a#39;a#39;what has size got to do with outstanding customer service? ... today also has subsidiaries in Gambia, Ghana, Liberia and Sierra Leone and the UK.
|Title||:||BRIDGES to the Customer's Heart|
|Publisher||:||Trafford Publishing - 2011-05-25|