The yearbook carries an introductory section about the BRC, with reports and commentaries from senior personnel and advisory groups. The bulk of the yearbook is made up of sections on: retail overview; retail environment; retail management; responsible retailing; payment in retail; virtual retail; retail crime; the future of retailing; and a membership directory.These seem to be concentrated in five key domains: design of the retail format, new products, customer service, and retail processes and ... Operational innovation has been at the heart of some of the most striking success stories in retail.
|Title||:||British Retail Consortium 2007|
|Author||:||British Retail Consortium|
|Publisher||:||The Stationery Office - 2006-12-28|