This new, full colour textbook is the only one available for the new Introductory Certificate and Diploma in Hospitality, Travel and Tourism. The content is exactly matched to the specifications.GIVE IT A GO: skills for the job Using some of the knowledge you have gained so far in this unit, make a list of the skills and qualities a visitor attraction guide needs for his or her role. Airport customer service agent The role of customer serviceanbsp;...
|Title||:||Btec Introduction Hospitality, Travel and Tourism|
|Publisher||:||Heinemann - 2005-09-15|