The 'KEYS to Workplace Excellence' is an organizing theme and a self-assessment tool used in this innovative new text to teach the core concepts and techniques students will need to communicate successfully in professional life. Starting from the premise that to demonstrate excellence as professionals, students must first develop excellence as communicators, the book is organized by the sequence of experiences readers will face as they transition from student to professional, from entry level jobs to more responsibility, and from team member to leader. Unique to this text is coverage of some of the challenges of todayas workplace such as the negative impacts of technology, and achieving work-life balance.Excellent Customer Service Benefits Us All After being introduced, William moves behind the podium and stands there for 1 minute without saying anything. ( Attention Step) Did that seem like a long time? Well in reality, that was only 1anbsp;...
|Title||:||Business and Professional Communication|
|Author||:||Kelly M. Quintanilla, Shawn T. Wahl|
|Publisher||:||SAGE Publications - 2010-11-02|