Business-focused IT and Service Excellence

Business-focused IT and Service Excellence

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A revolutionary, new service excellence model that creates more accurate alignment between service providers and business customers is central to this radical re-think on service delivery.IT remains crucial to the ongoing success of most businesses, and David Millera€™s new model helps service providers gain a clear understanding of the businesses they seek to serve.List of Figures Author ix Acknowledgements Abbreviations Preface 1 Service The business mind Learning from the past Preparing for the future Making the change 2 Service excellence 21 Mind the gap Defining service excellence Alignment 3anbsp;...

Title:Business-focused IT and Service Excellence
Author:David Miller
Publisher:BCS, The Chartered Institute - 2008


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