This book constitutes the refereed proceedings of the four workshops that were organized in conjunction with the International Conference on Business Information Systems, BIS 2013, which took place in PoznaA, Poland, in June 2013. BIS workshops give researchers the opportunity to share their preliminary ideas and first experimental results and to discuss research hypotheses with a highly focused audience. The 25 papers in this volume were carefully reviewed and selected from 47 submissions and were revised and extended after the event. The workshop topics covered applications and economics of knowledge-based technologies (AKTB), business and IT alignment (BITA), enterprise systems for higher education (ESHE) and formal semantics for future enterprises (FSFE). In addition, two keynotes as well as ten papers presented at the PhD Symposium are also included in this volume.BIS 2013 International Workshops, PoznaA, Poland, June 19-20, 2013, Revised Papers Witold Abramowicz. ac Service Design, ac Service Transition, ac Service Operation und ac Continual Service Improvement. ... This is a key aspect in the service operation phase of the ITIL service lifecycle. ... Baxter and Jack  recommend to consider case study design when the focus of the study is to answer ahowa and awhya questions; the behavior of those involved in the study cannot be manipulatedanbsp;...
|Title||:||Business Information Systems Workshops|
|Publisher||:||Springer - 2013-10-17|