He gave us copies of his objectives for the year and we went on our merry way. Once we actually ... Only when customer service understands how those goals impact the overall strategic goal will their efforts be effective. We are discussinganbsp;...
|Title||:||Business Process Mapping|
|Author||:||J. Mike Jacka, Paulette J. Keller|
|Publisher||:||John Wiley & Sons - 2009-05-18|