Complete coverage of the critical issues to set up, manage and efficiently maintain a call center.... Inc., formerly Optiva Corporation, located in Snoqualmie, Washington, manufactures Sonicare, a high-tech toothbrush that uses ... Challenge In the early days, Optivaa#39;s Customer Support Group consisted of 5 CSRs who received about 8, 000anbsp;...
|Title||:||Call Center Operation|
|Author||:||Duane E. Sharp|
|Publisher||:||Digital Press - 2003|