Call Center Operation

Call Center Operation

4.11 - 1251 ratings - Source

Complete coverage of the critical issues to set up, manage and efficiently maintain a call center.... Inc., formerly Optiva Corporation, located in Snoqualmie, Washington, manufactures Sonicare, a high-tech toothbrush that uses ... Challenge In the early days, Optivaa#39;s Customer Support Group consisted of 5 CSRs who received about 8, 000anbsp;...

Title:Call Center Operation
Author:Duane E. Sharp
Publisher:Digital Press - 2003


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