Call Center Training

Call Center Training

4.11 - 1251 ratings - Source

For example, at Pleasant Company, agents must be able to respond to different types of people. Their customers range anywhere from the aquot;gushy grandma, aquot; who desires to learn all about the dolla#39;s features, to aquot;frantic aunt, aquot; who is in a rush and wants to get her order ... To a certain extent, your new call center agents are like novice actors following a very specific script. ... Often, an agent handles the initial call and then forwards service request information to a service technician.

Title:Call Center Training
Publisher:American Society for Training and Development - 2000


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