Call centers today have emerged as not only a biggest employer but also as adynamic industry. Everyday thousands of people become part of this growingfraternity. This book helps in unveiling the hidden secrets of thisindustry from a practical perspective. It tries to cover the latesttrends, happenings and the changes happening in this industry.The average delay of calls that are delayed. ... Work that is necessitated by and immediately follows an inbound transaction. ... Also referred to as customer service representative (CSR), telephone sales or service representative (TSR), repanbsp;...
|Publisher||:||APH Publishing - 2005-01-01|