qThis book includes cases from local, state, Federal, and international governments, covering a wide variety of technologies such as geographic information systems, enterprise resource planning, Web-based customer response systems, and cross-agency shared systems, among others. The practitioners' in-depth knowledge brings a reality to the cases that readers will find stimulating as well as instructiveq--Provided by publisher.Comparison of Web, IVR, and kiosk utilization We studied the transactions that were taking place at the mall, and found that the majority of them were done by cash or check, and not by credit card. Often, two people who shared utility expensesanbsp;...
|Title||:||Case Studies on Digital Government|
|Publisher||:||IGI Global - 2007-02-28|