As the 21st century begins, we are faced with opportunities and challenges of available technology as well as pressured to create strategic and tactical plans for future technology. Worldwide, IT professionals are sharing and trading concepts and ideas for effective IT management, and this co-operation is what leads to solid IT management practices. This volume is a collection of papers that present IT management perspectives from professionals around the world. The papers seek to offer new ideas, refine old ones, and pose interesting scenarios to help the reader develop company-sensitive management strategies.The field study indicates that, while all motor vehicle manufacturers operate customer service departments, their ... these efforts will only grow, implying that customer service has become a top priority for all automotive manufacturers. ... However, many of these systems are also slow, not user-friendly and poorly integrated with other business departments (e.g. parts ordering and or warranty management).
|Title||:||Challenges of Information Technology Management in the 21st Century|
|Author||:||Information Resources Management Association. International Conference|
|Publisher||:||IGI Global - 2000|