A fully revised and updated installment from the bestselling author of The Oz Principle Series. Two-time New York Times bestselling authors Roger Connors and Tom Smith show how leaders can achieve record-breaking results by quickly and effectively shaping their organizational culture to capitalize on their greatest asset-their people. Change the Culture, Change the Game joins their classic book, The Oz Principle, and their recent bestseller, How Did That Happen?, to complete the most comprehensive series ever written on workplace accountability. Based on an earlier book, Journey to the Emerald City, this fully revised installment captures what the authors have learned while working with the hundreds of thousands of people on using organizational culture as a strategic advantage.Take, for example, our experience with Sonya#39;s VAIO Service organization, a client that had set an ambitious goal to improve its repair-related customer satisfaction scores by 15 percent over its previous yeara#39;s results. VAIO Service Viceanbsp;...
|Title||:||Change the Culture, Change the Game|
|Author||:||Roger Connors, Tom Smith|
|Publisher||:||Penguin - 2011-01-04|