This book reveals how to truly excel at meeting client needs--and lock in future business, client testimonials, increased referrals and client loyalty. Insightful and full of common sense, Client Relationship Management sheds new light on managing the six elements of successful client relationship management: The client relationship, relationship/project initiation, planning, implementation, closeout, and application/service plan.Using Relationship Management and Project Service Excellence to Create a Competitive Advantage David A. Po-Chedley ... Service plans transform assumptions about relationships into defined processes that can be discussed, practiced, anbsp;...
|Title||:||Client Relationship Management|
|Author||:||David A. Po-Chedley|
|Publisher||:||Human Resource Development - 2001-01-01|