Comdex Call Centre Training Kit is a revolutionary 3-stage self learning system that covers the contents in sessions to give the readers a comprehensive exposure to the world of Call Centers. These sessions help to initiate call center skills and further sharpen the acquired skills for becoming a seasoned call center executive. The book contains a CD running an Accent Training Software. Such an approach aids in finding any possible mismatch of acquired and desired skills. It helps to practice hard on those areas.Admits mistakes: Call center has a very busy, packed working schedule and also a common database is shared by all, in such a ... They are then called Customer Service Representative, Contact Center Agent o\ Customer Response Agent.
|Title||:||Comdex Call Center Training Course Kit (With Cd)|
|Publisher||:||Dreamtech Press - 2003-05-12|