An updated and expanded version of the training guide Booklist called qone of the most valuable professional publications to come off the presses in a long time, q the new third edition of Communicating Professionally is completely revised with new sections outlining the opportunities offered by contemporary communication media. With more resource information on cross-cultural communication, including new applications of communication principles and the latest research-based material on communication in general, this comprehensive manual covers Fundamental skills such as listening, speaking, and writing Reading othersa nonverbal behavior How to integrate skills, with tips for practicing Sense-making, a theory of information as communication Common interactions like speaking one-on-one, working in groups, and giving presentations Training others in communication skills, including a special section on technology-based trainingWhen writing instructions, you have no wriggle room in which to be unclear, incomplete, or inaccurate. Kolin (2012: 249) says, ... In some cases, poorly written , unclear instructions may lead to serious injury, accidents, and potential lawsuits.
|Title||:||Communicating Professionally, Third Edition|
|Author||:||Catherine Sheldrick Ross, Kirsti Nilsen|
|Publisher||:||American Library Association - 2013|