This publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective. It introduces the concept of CSI at a high level and defines its value before describing common methods and techniques. The guidance is written for managers and practitioners at all levels.Service Strategy The Service Strategy volume provides guidance on how to design, develop and implement service ... Organizations use the guidance to set objectives and expectations of performance towards serving customers and marketanbsp;...
|Title||:||Continual service improvement|
|Publisher||:||The Stationery Office - 2007-05-30|