qThe authors go on to show that these changing employment patterns are closely related to the decline of unions and growing income inequality. Drawing on plant-level evidence of emerging employment practices, they provide a comprehensive analysis of changes in employment systems and labor-management relations.q--Jacket.... and maintain network phone lines) and heavy representation among customer service representatives (who handle billing, ... unionized employees in the telecommunications industry perform administrative and technical jobs, not manual labor. ... coordinated national administrative structure and by creating the preconditions for intense competition between ATaamp;T ... percent of the workforce in the industry (whereas unionization was 55.5 percent in 1 983) (Batt and Strausser 1 998) .
|Author||:||Harry Charles Katz, Owen Richard Darbishire|
|Publisher||:||Cornell University Press - 2000|