Museum and other non-profit professionals have begun to realize that the complete visitor experience is the key to repeat attendance, successful fundraising, and building audience loyalty. Taking lessons learned by successful experience-shapers in the for-profit world, Stephanie Weaver distills this knowledge for museums and other organizations which depend on visitor satisfaction for success. Is your institution welcoming? Are the bathrooms clean? Does the staff communicate well? Are there enough places to sit? These practical matters may mean more to creating a loyal following than any exhibit or program the institution develops. Weaver breaks the visitor experience down to 8 steps and provides practical guidance to museums and related institutions on how to create optimal visitor experiences for each of them. In a workshop-like format, she uses multiple examples, exercises, and resource links to walk the reader through the process.166 Harvey Hotel, 116 hauntedahouse program, 122 Heaven on Seven restaurant, 76 Hierarchy of Needs, 86, 91 High Museum of Art, ... 66; parking lot, 69-70; standards manual, 69, 169 IDEO, 102 Lexus Motors, 55 library: concierge desk at, 55 lifetime value of a customer, ... Arts Institute, 125 Museum Experience, 156, 186 Niketown, 15, 152, Nissan Pathfinder, 45 Non-Designera#39;s Design Book, 169 205.
|Title||:||CREATING GREAT VISITOR EXPERIENCES|
|Publisher||:||Left Coast Press - 2012-03-15|