Long-term service agreements (LTSAs) for the maintenance of capital-intensive equipments, such as, gas turbines, medical equipments, aircraft and locomotive engines, are gaining wide acceptance. A typical LTSA contract spanning a period of 5-20 years makes a provider be responsible for fully maintaining customers' equipments. Effective management of LTSAs is very important, since these equipments are vital to the basic infrastructure and the economy of a country. This dissertation develops a rigorous framework for effectively managing the service delivery of LTSAs. Without a rigorous framework, the provider is exposed to extensive losses and endangers end-consumers' lives.In todaya#39;s services oriented economy, providing better services to customers is undeniably proving to be one of the main strategies even for ... For instance, GE sells aircraft engines bundled with long-term service agreements to United Airlines.
|Title||:||Creating Optimal Service Delivery Strategy of Long-term Service Agreements from Risk Management Perspective|
|Publisher||:||ProQuest - 2007|