Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and training needs of their own staff. Dual use - reference work and/or training manual Potential as a text book Applicable to a wider context than LIS - could be used for a whole HEI institutional approach to customer care or in local authorities/public servicesA Training Manual for Library Staff Pat Gannon-Leary, Michael McCarthy ... on library and information services for people with disabilitiesa#39;, available at: http:// www .cla.ca/AM/Template.cfm? ... IFLA (2006) a#39;Guidelines for library services to babies and toddlersa#39;, available at: http://archive.ifla.org/VII/d3/pub/Profrep100.pdf anbsp;...
|Author||:||Pat Gannon-Leary, Michael McCarthy|
|Publisher||:||Elsevier - 2010-03-15|