Customer Experience For Dummies

Customer Experience For Dummies

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All employees are responsible for sharing information and giving feedback to help the company reach its goals, ... well as communication between business units and departments and communication that leverages task teams and focus groups. ... and tools a€” for example, town hall meetings, brown-bag lunches, personal notes, company-wide emails, vlogs (video blogs), department meetings, and so on.

Title:Customer Experience For Dummies
Author:Roy Barnes, Bob Kelleher
Publisher:John Wiley & Sons - 2014-10-29


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