The strategy problem As Figure 8.1 has described the control problem, service starts with strategic objectives and the results of strategy can only be evaluated in terms of those objectives. The problem with matching performance withanbsp;...
|Title||:||Customer Service and Distribution Strategy|
|Author||:||Martin Christopher, Philip B. Schary, Tage Skjott-Larsen|
|Publisher||:||Halsted Press - 1979-01-01|