Customer Service

Customer Service

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qWhether you work for a co-op or municipal utility, for gas, electric, or water, you'll find the best practices and proven strategies to reduce customer care costs in this book to be invaluable!q--Jacket.Utility Style : Proven Strategies for Improving Customer Service and Reducing Customer Care Costs Penni McLean-Conner ... There are multiple methods to gather feedback from the customer ranging from formal, comprehensive customer surveys to ... complete broad-based customer satisfaction tracking studies to monitor customer perceptions and measure progress in meeting customersa#39; expectations.

Title:Customer Service
Author:Penni McLean-Conner
Publisher:PennWell Books - 2006


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