The main focus of this course is to provide the necessary skills for effective customer service. The most important people in any successful organization are the staff. Without properly trained and motivated staff no company can provide an effective service to their customers. Well trained staff have confidence and enjoy their work. They are more effective in what they do, and are more capable to meet customer requirements. Training should be an ongoing process, and not just a once off event. It should become part of the company culture, and the accepted way of doing business. Subjects covered in this course include Effective Communication Telephone Skills Listening Skills Dealing with Clients The Main Purpose Of Staff Training Effective Communication. Listening Skills. Customer Loyalty.Develop an ongoing strategy with your customers. Invent new ways to provide an effective service. Develop and evaluate ingenious ways to work out solutions to difficult problems. Make self evaluation an integral part of your day. What couldanbsp;...
|Title||:||Customer Service Course - Necessary Skills For Effective Customer Service|
|Publisher||:||Online Trainees - 2013-09-12|