Customer Service Delivery

Customer Service Delivery

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Call Center News. a€œFrustrated Consumers Have Little Tolerance for Poor Customer Service.a€ CC News, Oct. 2000. Davidow, W., and Uttal, B. Total ... a€œ Putting the Service-Profit Chain to Work.a€ Harvard Business Review, Mar.-Apr. 1994, pp.

Title:Customer Service Delivery
Author:Lawrence Fogli
Publisher:John Wiley & Sons - 2006-02-02


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