Customer Service in Insurance

Customer Service in Insurance

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Designed to give you a solid base of knowledge in understanding customer service concepts and strategies, building a customer service culture, developing a customer service strategy, understanding customers and customer service research, establishing andshould have certain components: a situation analysis, a statement of the service mission, customer service objectives, strategies ... If improving customer service is to be a strategic objective, it must be treated as such, with a specific focus and anbsp;...

Title:Customer Service in Insurance
Author:Caroline W. Sundberg, Kenneth Huggins
Publisher: - 1997-06-02


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