The Traineras Workshop Series is designed to be a practical, hands-on roadmap to help you quickly develop training in key business areas. Each book in the series offers all the exercises, handouts, assessments, structured experiences and ready-to-use presentations needed to develop effective training sessions. In addition to easy-to-use icons, each book in the series includes a companion CD-ROM with PowerPointTM presentations and electronic copies of all supporting material featured in the book. Customer Service Training provides practical, hands-on guidance to help you quickly develop customer service training. Dozens of field-tested exercises, games, activities, icebreakers and assessment instruments help you teach employees the importance of customer service and improve their performance. Contains exercises, handouts, assessments and tools to help you: ac create fantastic customer service to meet your specific needs ac raise the bar for service excellence ac become a more effective and efficient facilitator ac ensure training is on target and gets results aThis book is a complete training programme. Its practical learning activities and embedded assessment tools will help any company understand that first-rate training equals first-rate customer service.a Fred S. Anton, Chief Executive Officer, Warner Bros. Publications Other books in this series: Leadership Training, New Supervisor Training, New Employee Orientation Training, Leading Change Training.... 12a3: Fantastic Service Every Time Survey (Chapter 12, page 100, or open the file Assessment 12a3.pdf on the CD). Tell participants that they will be assessing how well they practise the Fantastic Service Equation with customers at work ... Compile the learning activities, assessments, handouts and slides you will use in your training. ... The next chapter gives you an example of a half-day programme.
|Title||:||Customer Service Training|
|Publisher||:||Routledge - 2006|