Delivering Knock Your Socks Off Service

Delivering Knock Your Socks Off Service

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Written in the same accessible and humorous style that made this book a classic, this title features brand-new chapters on important topics such as understanding cultural and generational differences in customers, plus fresh anecdotes and never-before-seen illustrations by cartoonist John Bush.Customers who can shop around the clock on the Internet now expect around-the -clock service, something theya#39;d never think of ... A customer service representative for Comcast had grown tired of receiving repeated calls and complaints fromanbsp;...

Title:Delivering Knock Your Socks Off Service
Author:Performance Associates, Inc, Amacom
Publisher:AMACOM Div American Mgmt Assn - 2007


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