Design for Services

Design for Services

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Design for Services explores what service design brings to the table and reflects on why the ideas and practices of service design are resonating with today's design community. The contributors offer a broad range of concrete examples to help clarify the issues, practices, knowledge and theories that are beginning to define this emerging field. Whilst acknowledging service design as the disciplinary term, Anna Meroni and Daniela Sangiorgi focus on articulating what design is doing and can do for services and how this connects to existing fields of knowledge and practice.Table 1.1 A summary of design for services approaches in relation to the main IHIP service characteristics Service characteristics ... manner in which service experience goods can be sensed a#39; Making the intangible tangible - a#39;Empathica#39; design ~ a#39;Dematerialisationa#39; as an ... and service participants Heterogeneity architecture Perishability Most services cana#39;t be stored and v Replication strategies thereforeanbsp;...

Title:Design for Services
Author:Anna Meroni, Daniela Sangiorgi
Publisher:Gower Publishing, Ltd. - 2011


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