Organizational surveys can be a powerful tool for measuring and improving employee commitment. But poor design and administration can all too frequently lead them to fail. This work offers a seven-step model covering the entire process, from initiation to post mortem. It explains how to devise and administer different types of survey, moving sytematically through the stages involved. Examples, specimen documentation, work sheets and case studies from a variety of organizational settings are included throughout.As you can see, there are many similarities between this covering letter and the one from the CEO presented in Table 3.2, but there are also some clear differences. ... This message to all respondents represents the Table 3.4 Sample survey introduction This survey is intended to ... and are intended to measure progress in key areas of performance, leadership, customer service and employee satisfaction.
|Title||:||Designing and Using Organizational Surveys|
|Author||:||Allan H. Church, Janine Waclawski|
|Publisher||:||Gower Publishing, Ltd. - 1998|