Management Extra brings all the best management thinking together in one package. The series fuses key ideas with applied activities to help managers examine and improve how they work in practice. Management Extra is an exciting, new approach to management development. The books provide the basis for self-paced learning at level 4/5. The flexible learning structure allows busy participants to study at their own convenience, minimising time away from the job. The programme allows trainers to quickly plan and deliver high quality, business-led courses. Trainers can select materials to meet the needs of their delegates, clients, and budget. Each book is divided into themes of ideal length for delivering in a training session. Each theme has a range of activities for delegates to complete, putting the training into context and relating it to their own situation and business. The booksa lively style will stimulate further interest in the subjects covered. Guides for further reading and valuable web references provide a lead-in to further research. Management Extra is based on the NVQ framework to ease the creation of Diploma, Post Graduate Diploma or NVQ programmes for managers. It is accredited with all leading awarding bodies.Sarah had recently been promoted to the operations manager of a very busy call centre, providing 24/365 (24 hours per day, every day of the year) cover to bank customers.The centre employed ... on callers to sales staff. The role of the operations manager was to ensure that all support functions ran smoothly, and also to provide constant cover to the cat! centre operators. The prime responsibilities wereanbsp;...
|Title||:||Development for High Performance Revised Edition|
|Publisher||:||Routledge - 2009-11-03|