Die effektive Bibliothek

Die effektive Bibliothek

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Does the washing machine work when it has been repaired? Responsiveness: when a problem occurs, is it quickly put right? Is the company willing to arrange to repair the washing machine at a time to suit me? Competence: do front-line staffanbsp;...

Title:Die effektive Bibliothek
Author:Klaus Hilgemann, Peter te Boekhorst
Publisher:Walter de Gruyter - 2004-01-01


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