Does the washing machine work when it has been repaired? Responsiveness: when a problem occurs, is it quickly put right? Is the company willing to arrange to repair the washing machine at a time to suit me? Competence: do front-line staffanbsp;...
|Title||:||Die effektive Bibliothek|
|Author||:||Klaus Hilgemann, Peter te Boekhorst|
|Publisher||:||Walter de Gruyter - 2004-01-01|