Drew's Rules: A Guide to Providing Good Customer Service highlights the importance of good customer service skills. It is a unique survey of the author's career in customer service, and is saturated with rules on how to effectively engage customers. By reading this book, you can learn skills that helped make the author great in his profession.This executive expounded on some things that I knew, while speaking on other topics in Customer Service that I heard -it seemed- for the first time. I must admit that I had rested in the accomplishments of my own resume. In the past, Ia#39;ve been anbsp;...
|Title||:||Drew's Rules: A Guide to Customer Service|
|Publisher||:||Lulu.com - 2010-10-02|