This study transcends dyadic interorganizational theory to establish a foundation for assessing interorganizational service coordination. Additionally, this research contributes an enriched view of interorganizational relations, where coproduction of service includes customer contributions, resulting in value-in-use created with the customer, consistent with many of service-dominant logic's propositions.Construct Definitions This section provides conceptual definitions of all the constructs used in subsequent models. ... In this study, a focal provider works with a partner provider to coordinate and provide service to the customer by integratinganbsp;...
|Title||:||Effects of Interorganizational Coordination and Customer Participation on Service Excellence: Evidence from the Healthcare Sector|
|Publisher||:||ProQuest - 2008|