This book constitutes the refereed proceedings of the Second International Conference on Electronic Government and the Information Systems Perspective, EGOVIS 2011, held in Toulouse, France, in August/September 2011. The 30 revised full papers presented were carefully reviewed and selected from numerous submissions. Among the topics addressed are aspects of security, reliability, privacy and anonymity of e-government systems, knowledge processing, service-oriented computing, and case studies of e-government systems in several countries.2, concerns the need to improve availability [G19]. ... The latter goal, on the other hand, would improve the availability towards citizens who preferred using manual channels, as one SC member noted: a#39;they have ... In order to implement this solution, the eGovernment-project launched a centralized customer service [ G33].
|Title||:||Electronic Government and the Information Systems Perspective|
|Author||:||Kim Normann Andersen, Enrico Francesconi, Ake Grönlund, Tom M van Engers|
|Publisher||:||Springer - 2011-08-19|