Employment Relationships

Employment Relationships

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An authoritative analysis of employment relations in real-world business settings.For example, if a customer calls to ask whether a fee on a bill can be waived, a call center worker may have a script for ... of calls taken, monitoring and scripting are attempts to control the quality of the interactions (the a#39;a#39;softa#39;a#39; side of the service anbsp;...

Title:Employment Relationships
Author:Peter Cappelli
Publisher:Cambridge University Press - 2008-03-27


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